We understand that sometimes it may feel like your subscription is no longer necessary. However, before making the decision to cancel, we encourage you to consider a few flexible options that might be just right for you:
📺 Consider changing your package or adjusting the price
Go3 offers various plans – there might be a more affordable or content-appropriate option available. Contact our customer support team to learn more about:
- Cheaper plans or special offers;
- Content tailored to your interests!
Rediscover Go3 content!
We regularly update Go3 with the latest movies, series, sports broadcasts, and kids’ content. You might be surprised by how much new content is available!
💤 Pause your subscription
If you’re not currently using Go3 or are traveling abroad and don’t want to cancel completely, you have the option to pause your subscription for up to 3 months. During this time, no payments will be made, and you can return at any time without losing your profile, settings, or content!
Follow these steps to PAUSE your subscription:
- Open the Go3 website in your browser and log in to your account;
- Click on “My Account” in the top right corner;
- Select “Manage subscription and payments”;
- Click the “Cancel subscription” button;
- The system will offer several options – choose “Pause subscription”;
- Select the desired pause duration: 1 month, 2 months, or 3 months, and confirm your choice.
💡 Please note:
- Your current Go3 subscription and all thematic plans will be suspended from the current date, and you won’t be able to watch content until the subscription is reactivated.
- No payments will be made during the pause.
- You will not lose access to your account, settings, or viewing history.
- The subscription will automatically resume after the selected pause period ends.
❌ If you still wish to cancel your subscription
The cancellation process depends on how you subscribed to Go3:
✅ If you use a non-contract Go3 subscription:
- Go to the “My Account” section (top right corner of the page);
- Open “Plan Information”;
- Select “Cancel subscription”.
- If a special offer appears – we recommend considering it before confirming the cancellation.
Cancellation is only possible via a web browser – not through the TV or mobile app.
📄 If you have a contract with Go3 or a partner:
- Go3 contract: Contact Go3 customer service via email to terminate the contract.
- Home3: If your contract is with Home3, please contact them for more information. Click here: https://www.home3.lt/kontaktai/
- Bite: If your contract is with Bite, please contact them for more information. Click here: https://www.bite.lt/apie/kontaktai
- Tele2: If your contract is with Tele2, please contact them for more information. Click here: https://tele2.lt/privatiems/kontaktai
Terminating a contract before the end date may involve a cancellation fee.
🔁 How to confirm that your subscription is canceled?
- In the “Plan Information” section, there will no longer be an active plan listed.
- You will see the date until which the subscription is valid.
- After this date, content will no longer be accessible.
🎯 We’re always here to help you find the best solution! Before canceling – contact us to explore options that might be better suited just for YOU!