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Not receiving email or SMS from Go3

How much time it takes for SMS or Email to be delivered?
Please check if SMS or email should have reached you or it needs more time to be processed:
–          SMS: can take up to 10minutes to be delivered
–          Automated emails: arrives within 10minutes from done action in system
–          Customer support*: emails are handled within 72 hours from sent request
*emails from partners might have different resolution time, we highly suggest you waiting approximately same time as it would be from us (72hours) and if you do not receive an answer, please contact your service provider Customer support directly about this issue.
What to do if I waited and did not received an email?
–          Please make sure that you should have received email to your inbox and not sms (it is worth checking your phone for any SMS from us)
–          Please make sure you are checking correct (set as correspondence) mailbox and not any additional that you might have
–          Check all possible folders*, maybe email got lost in one of them

*spam, social, junk, important and main inbox folder
From what inbox you are sending emails?
We are sending emails from two different addresses, depending on question you are trying to solve, please check both sender email addresses:

– id.lt@tv3group.eu
– account@go3.lt

We have two automated email addresses depending on question being resolved. This is done to ensure quick resolution to your question.

vod@mail.go3.lt  – this email is being used only for newsletters to inform you about important events in Go3.
Did not receive automated email, additional action to try:
If you should have received email from system and not Customer support (example: registration, password restore) please try restoring your password again using this link https://go3.lt/subscriber/password/request

If you have found a spelling error, please, notify us by selecting that text and pressing Ctrl+Enter.

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