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Cancel your subscription

This is a shame that you decided to do so, however, if you feel like doing it – this is decision that we respect and hope to see you later joining us again. Please select from the list your type of subscription and follow instructions.

Cancelling subscription on your own is possible only in desktop browser and if you do not have your Go3 for binded period with contract.

How to know if I already cancelled my subscription?
If subscription was cancelled you either will see:

– No plan under tab PLAN DETAILS tab
– Date TILL when your subscription is valid in PLAN DETAILS tab
– You are logged in an unable to see any content
Why can’t I see “Cancel” button?
If you can’t find cancel button it is one of few possible reasons:

– You already have canceled your subscription
– Your subscription is binded (Home3, Bite, Tele2 or Go3 contract)
– You are trying to cancel subscription in TV or mobile app. It is only doable in desktop browser

How to cancel subscription

Home3
If your subscription is binded to Home3 please contact them directly for further information.

https://www.home3.lt/kontaktai/

Canceling subscription that is ordered though our partners is not possible to do directly from your subscription account
Bite
If your subscription is binded to Bite please contact them directly for further information.

https://www.bite.lt/apie/kontaktai

Canceling subscription that is ordered though our partners is not possible to do directly from your subscription account
Tele2
If your subscription is binded to Tele2 please contact them directly for further information.

https://tele2.lt/privatiems/kontaktai

Canceling subscription that is ordered though our partners is not possible to do directly from your subscription account
Directly from Go3 (contract)
As a Go3 contractual customer, you need to contact the Go3 customer service to terminate your contract.

https://go3.lt/contact

Terminating the contract before the binding end period will result in paying penalties that are provided in the contract.
Directly from Go3 (no contract)
Please consider staying or/and cancelling your subscription later. We always are putting new content and cool features that you might like.

In case you have have made your final decision please follow step by step instruction below.

No money will be returned, subscription will be terminated after paid period. Till then you can enjoy our content even with subscription terminated.

Cancel subscription (Go3 no contract Customer) step by step

1. Please navigate to your account settings by pressing your profile picture and selecting Account settings in desktop browser

2. Under tab Plan details please select Cancel subscription

3. You might receive additional screen named Hold on – this screen is a special offer (if such exist at the moment of cancellation). You can either click GET THE DEAL or if you wish to cancel select FINISH CANCELLATION

You might receive additional screen named „Hold on“ – this screen is a special offer (if such exist at the moment of cancellation). You can either click GET THE DEAL or if you wish to cancel select FINISH CANCELLATION













4. In new window please choose your reason for cancelling subscription, after it select FINISH CANCELLATION (it will appear once you select reason of cancellation)






5. You will see new window of confirmation that subscription is cancelled with date when you will no longer be able to see content.

If you have found a spelling error, please, notify us by selecting that text and pressing Ctrl+Enter.

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