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Error on screen

It is very unfortunate that you are seeing one of below error messages. However, they are very common and easily solvable in any device! For any of below message you will need no more then 3minutes to solve it.

Please select your visible message from the list below

WEB:

ME/R/DE – Playback interrupted due to damaged material or because the material used unsupported functions.
We kindly suggest you reloading your application and TV.

If it does not help, please send this error code and asset name to our support, a video file might be corrupted. We are super sorry for inconvenience and thank you for your help!
ME/R/RK – A network error has interrupted loading of the material.
The error you are seeing is related to your internet network. It means, that connection was temporary lost.

Please try:
– Restarting Go3 application
– Restarting your TV device
– Rebooting your router

Connecting your TV to internet freshly. If non of above works, please contact your internet provider for additional help. Sadly this message is sent not from Go3 side
PL/N/ED – Player failed to load manifest.
This usually is connected with asset you are trying to watch and/or with your internet.

We kindly suggest you doing steps described below:
– Try loading asset again
– Restarting Go3 application
– Restarting your TV device
– Rebooting your router
– Connecting your TV to internet freshly

If non of above helps, please contact us with name of the asset, we will investigate it together!
VER001 – Verification code sent via email/sms is not typed properly or expired
This can happen in two scenarios:
– Entered code has a typo mistake. Please make sure you are trying to enter code excatly how we sent you and try again
– Code has expired (SMS codes are valid for 15minutes, Email codes are valid for 24 hours). In order to recover it please repeat the action* you used to receive it.

*If it was registration email, please try restoring password and code will arrive shortly again. How to do it please visit this article https://pagalba.go3.lt/en/article/password-questions/  or navigate to this page and try to recover your password following instructions https://go3.lt/subscriber/password/request
COM001 – Email format is wrong during registration
Do not be in rush, Go3 content is available any time and TV channels has catchup 😊

This error message is only visible if you made a typo in email, example: user@gmail.c or added space bar, or forgot to enter @ symbol.

Only solution is to try entering your email again and please make sure format of it is correct
COM002 – MSSIDN format is wrong during registration
MSSIDN is your phone number but in facy wording. If you are making registration with your phone number, please make sure format of it is correct and you are not loosing any bits of it.

Example: maybe you added wrong country code? Instead of +37….+44 or forgot one digital?

No worries, just please try entering your phone number again and double check if format of it is good
SUB015 – Provided email during registration already exists in the portal
This message will only appear if you already have an account with this email address. Thus, you can not have two different subscriptions with one email address.

Do not recall if you have subscription? You might have Go3 account ordered via our partners? Home3, Bite, Tele2 – please contact your service provider, they might have details of your account.
Do not have a service ordered via our partners? Maybe you have ordered it some time ago directly from us. In this case, please try recovering your password, you might not need to create an account again https://pagalba.go3.lt/en/article/password-questions/

Please contact us with email address you are trying to use for registration, we will track your subscription to whom it belongs.
OTC002 – invalid code when adding TV device
This error is only visible when adding TV device while using go3.lt/add solution and typing in text code in page.

Please make sure your entered code matches the code visible on TV screen and try again.

You can as well select on TV “Generate new code” and you will see new code that you can try entering.
Full instruction how to bind TV to your Go3 subscription please follow this link https://pagalba.go3.lt/en/article/tv/
SUB048 – token for reseting password expired
This message appears only if you registered yourself and tried to create password after 24h.

In order to create your password now please follow this short instruction:

• Visit page https://go3.lt/subscriber/password/request

• Enter your credentials used for registration

• After you receive new email*

please create password within 15minutes
As this is second time this email is being sent to you it can end up in „junk/spam/social“ inbox folders, please
make sure to check every place if you do not receive it

GENERAL:

ME/R/DE – Playback interrupted due to damaged material or because the material used unsupported functions.
We kindly suggest you reloading your application and TV.

If it does not help, please send this error code and asset name to our support, a video file might be corrupted. We are super sorry for inconvenience and thank you for your help!

TV APP:

ME/R/DE – Playback interrupted due to damaged material or because the material used unsupported functions.
We kindly suggest you reloading your application and TV.

If it does not help, please send this error code and asset name to our support, a video file might be corrupted. We are super sorry for inconvenience and thank you for your help!
ME/R/RK – A network error has interrupted loading of the material.
The error you are seeing is related to your internet network. It means, that connection was temporary lost.

Please try:
– Restarting Go3 application
– Restarting your TV device
– Rebooting your router

Connecting your TV to internet freshly. If non of above works, please contact your internet provider for additional help. Sadly this message is sent not from Go3 side
PL/N/ED – Player failed to load manifest.
This usually is connected with asset you are trying to watch and/or with your internet.

We kindly suggest you doing steps described below:
– Try loading asset again
– Restarting Go3 application
– Restarting your TV device
– Rebooting your router
– Connecting your TV to internet freshly

If non of above helps, please contact us with name of the asset, we will investigate it together!
ME/F/AD – Unknown error loading material (ex: Problems with parsing manifest)
This usually is connected with asset you are trying to watch and/or with your internet.

We kindly suggest you doing steps described below:
– Try loading asset again
– Restarting Go3 application
– Restarting your TV device
– Rebooting your router
– Connecting your TV to internet freshly

If non of above helps, please contact us with name of the asset, we will investigate it together!
GEO001 – geolocation error
IP address are not in EU/EEA or he is using VPN/Proxy
This error shows that you are trying to use Go3 outside of the country.

Even tho you can actually do it, there are two steps you have to be aware of:
You do not have verified your location with phone number – please visit this article how to do it https://pagalba.go3.lt/en/article/geoblocking/

You are using VPN solution on your network. To disable it please go to your internet settings or contact your internet provider. As much as we would like to help you regarding this questions – only you can do it, we have no control over it
PL/V/ON – Invalid Player API request.
When you are trying to load an asset you are sending a request to us to load an asset for you. However, there might be rare cases then you see this error even tho everything seems to be OK.

We kindly suggest you doing following actions:
– Try loading asset again
– Launch Go3 application freshly (please make sure you are using application installed from your TV app galery)
– Restart your TV

If it does not work, please contact us with asset name and we will investigate it on our end. Thank you!
PL/V/ER – Player parameters could not be found.
This is connected to your device and our video player.

We kindly suggest you doing following actions:
– Try loading asset again
– Launch Go3 application freshly (please make sure you are using application installed from your TV app galery)
– Restart your TV

If it does not work, please contact us with asset name and we will investigate it on our end. Thank you!
PR/Y/ED – Error while preparing player.
This is connected to your device and our video player.

We kindly suggest you making following actions:
– Try loading asset again
– Launch Go3 application freshly (please make sure you are using application installed from your TV app gallery)
– Restart your TV

If it does not work, please contact us with asset name and we will investigate it on our end. Thank you!
TE/A/OR – Technical break. The error occurs when deploying the new version of the site.
This only means Good! We are sending new version of application or doing temporary planned technical tasks to ensure you get the best out of our services.

Please try using Go3 in 15minutes or in one hour. Thank you for understanding!
DE/A/LT – Unknown Error.
In some cases you might see this error. However, this is specially designed for situations like this, when something happens and we can not automatically detect it.

Please try checking if your device meets needed requirements by visiting this article https://pagalba.go3.lt/en/article/requirements/

If your device and application version is up to date, internet speed is enough – please contact us with details when this error appeared. We will solve it together! Thank you for understanding

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