Failed payments

There might be cases when you are trying to subscribe or pay for Go3 services and you receive information on a screen that payment has failed. This usually happens because of few reasons, if not any of them is your case, please consider contacting your Bank service provider.

If payment has failed and your subscription is cancelled: please order / renew your plan in Account settings window, how to do it, please follow the link

No money in bank account
If you have subscribed to Go3 please make sure you have/had enough money on transaction day.
If you are sure that you have linked your account with correct bank card that has enough of money in account balance, we suggest you looking in other possible reasons below.
Incorrect card type
The payment card can only be used if it meets the credit card requirements (the CVV / CVC / CID number is on the back of the card)

Example how you can check it below. If you are not sure or your card back side looks different – please contact your Bank service provider for more information regarding your card capabilities.

Internet shopping is disabled
This bank feature allows restrictions for any internet transaction made. How to disable/enable it we kindly recommend you contacting your Bank service provider or visiting their FAQ’s.
Card has expired
Please check your physical card front view, you should see something similar as in example below.

There are two numbers that indicates your card validity, if you see that it is expired, please consider:
– Using different card or payment method for payments
– Contact your Bank service provider to renew your bank card

KYC survey is not provided
Some banks are collecting necessary data from you following legal laws.

If such surveys are not filled in, sometimes some banks, are limiting usage of your bank cards.

We highly recommend you contacting your Bank service provider for more information regarding this as we do not have or hold knowledge base for this questions.
Need to verify card details
New payment secure regulation is implemented by card issuers for extra fraud protection and requires you to complete an additional verification step with the card issuer when paying. It directs you to an authentication page on bank`s website and to enter a password associated with the card. For recurrent payments it need to be done once for payments to be successful in further. For movie rental it might still ask again additionally to go through authentication process while purchasing the rental content, for that please go to my account > payment details > press to your existing card and update your payment method. 

About payment secure regulations more detailed here:

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